Product Policies

Shipping

Shipping will be effected within 48 hours of receipt of your order, pending credit approval and product availability. We generally ship UPS ground, so please provide us with your physical address. For quicker delivery, we can ship overnight or second day delivery for an additional fee.

Returns

100% Customer Satisfaction is our mission. Should you have a problem with any order or find the merchandise incorrect, missing or over-shipped, call us at our toll-free number, and we will handle your request. Returns need to be coordinated through our customer service department. A return authorization number and a call tag will be issued to ensure that your return is properly handled. Prior notification is required on all returns.

Product Condition

Damaged Goods & Short Notification is the customer’s responsibility and must be noted on the carrier’s signed delivery receipt when goods are delivered. Concealed damage or shortage requires immediate notification. Please call our customer service department for assistance in handling any damage or shortage issues.

Pricing

Prices are shown in U.S. dollars. While we strive to maintain the lowest possible prices at all times, they are subject to change without any notice.

Order Minimums

Minimum Order – $100.00 Standard terms of sale Net 30.

Warranties

CHAMP products carry a limited replacement warranty for 90 days against defective workmanship and or material defect when used for the purpose intended, under normal conditions, using proper care. See our statement of limited warranty notice for more information. Because CHAMP may discontinue any item without notice, CHAMP reserves the right to substitute like merchandise at its discretion.

Warning

Plastic cleats do not provide the same traction as metal spikes (cleats). All provide different levels of traction depending on the surface or terrain conditions. Use of plastic and metal cleats on hard surfaces, hilly, wet or muddy terrain, on fresh cut or dead grass, or any surface with questionable conditions may cause user to slip or fall, which could result in serious injuries. Worn or debris-clogged cleats will provide less traction than clean, new cleats. Inspect frequently, clean clogged cleats, and replace worn cleats promptly.

Ordering

Order by Phone Toll Free for the fastest, most efficient service, 1 800 OK-CHAMP (1 800 652-4267). Our sales staff is friendly and knowledgeable and will assist you in every possible way.

The terms set forth herein are in lieu of and override any contrary terms or conditions contained in any Purchase Order, request for quotation  or acknowledgment submitted to MacNeill, preprinted or otherwise, either before or after the date of this communication. You may, as a matter of convenience, use your standard form of purchase order for submitting a purchase order, but no additional terms or conditions printed thereon or set forth therein shall be binding on MacNeill.

STATEMENT OF LIMITED WARRANTY

MacNeill warrants that the products which are subject to this order are free from defects in material and workmanship for a period of 90 days when used for the purpose intended, under normal conditions, using proper care. In the event any such product should fail to satisfy this express warranty, the Buyer’s exclusive remedy shall be limited to the repair or replacement of such defective goods at the sole option of MacNeill. No other warranty as to the products is made and none shall be implied, including the implied warranties of merchantability or fitness for a particular purpose, which warranties are expressly disclaimed.  Any products which fail to satisfy the express warranty set forth above may be returned to MacNeill at its address above for repair or replacement, provided that you have given MacNeill prior written notice of your intention to return such products and the products are returned in compliance with any reasonable instructions provided by MacNeill.  Repair or replacement as provided herein is your sole remedy, and MacNeill shall not be liable for any damages such as direct, indirect, consequential or punitive damages. Your obligation to pay for goods that conform to this warranty shall not be affected by the return of defective goods, and you shall pay for repaired or replacement products upon delivery.

JURISDICTION

This sales transaction shall be governed by the laws of The Commonwealth of Massachusetts. The parties hereto expressly consent to the exclusive jurisdiction of courts having jurisdiction in Boston, Massachusetts in any action or proceeding brought in connection therewith, any court therein, state or federal.